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IT Operations Manager (697000) in Santa Clara, CA at Integrated Resources, Inc

Date Posted: 1/11/2019

Job Snapshot

Job Description

Contractor-IT Operation Manager
We are looking for a hands-on professional who enjoys rolling up his or her sleeves and working with the team to achieve goals and provide solutions. This role is responsible for providing directions for the IT vendors who provide IT helpdesk, network support, and other IT application services to align with the business needs in multiple offices across 3 USA time zones. The ideal candidate would be a strong people manager who has had experience in IT administrative billing, asset management, system change management, and vendor management.
Primary Duties and Responsibilities:
Directly manage the IT Managed Service Provider (MSP). Ensure that there are clear metrics across all key performance indicators in the services of IT helpdesk, network support, and IT application. Work with the MSP to automate operational tasks and improve performance quarterly.
Support the employee IT badge system, digital visitor kiosks, employee laptop life-cycle management, phone system, video conference technology, and employee training of new Office IT technology.
Manage IT operation budget, track IT spending, and resolve billing issues in all USA offices.
Manage the corporate network infrastructure; manage and improve network performance.
Manage and resolve all escalated IT issues from the IT MSP.
Develop and maintain standard of procedure for all operation tasks.
Support new office's IT infrastructure launch.
Job Qualifications:
Bachelor's degree in computer science, Information Systems, Engineering or equivalent education.
7+ years of working experience in managing 10 or more IT contractors.
Experience in onboarding and offboarding a MSP.
Ability to travel to one of the USA offices quarterly.
In-depth knowledge of data center networks, routing, switching, firewalls and MPLS technology.
Strong project management skills with a proven track record of planning and executing successful projects.
Experience in utilizing the MSP resources to launch a new office or new software solution.
Proven track record of learning and applying new technology successfully to improve an IT operation.
Familiar with the labor law of managing IT contractors.
Experience in IT operation budget planning and equipment procurement process.