Customer Service Representative in Austin, TX at Integrated Resources, Inc

Date Posted: 4/13/2021

Job Snapshot

Job Description


Ability to type 40+ WPM - Please submit typing tests along with resume
Delivers straightforward administrative and/or other basic business services in Customer Service.
Receives requests by mail, telephone, or in person regarding insurance claims/policies.
Responds to inquiries from policy holders, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
Issues tend to be routine in nature.
Good knowledge and understanding of Customer Service and business/operating processes and procedures.
Works to clearly defined procedures under close supervision.

High School Diploma or GED required, Associates or Bachelors Degree preferred

1+ years of customer service experience analyzing and solving customer problems required;
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Ability to type 40+ WPM - Please submit typing tests along with resume
Excellent customer service experience strongly preferred
Inbound Call Center - taking calls (many older population) regarding individual healthplan and eligibility questions
Communicate effectively and patiently
Previous experience in call center is preferred
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Exceptional organizational and time-management focus

City: Austin

Start Date: 05/10/2021
End Date: 08/30/2021
Schedule Notes: Must be willing to work 5 days Monday through Friday between 8:00am to 8:00pm (EST). Training schedule: M-F 9:30am - 6pm (EST) typically 6 weeks.
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00


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