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Customer Service Coordinator II in Keene, NH at Integrated Resources, Inc

Date Posted: 9/14/2018

Job Snapshot

Job Description

Customer Service Coordinator II

Day to Day Responsibilities:
• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools. Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent Client to the customer in a highly effective, professional manner.

Travel Requirements: None

Hours of work/work schedule/flex-time: 40 hours – Requires some flexibily/overtime when required based on load. 8a.m. - 5p.m. Monday - Friday.

Required Education: High School degree

Preferred: Customer Service experience or Sales experience in a manufacturing environment

Required Years and Area of Experience: 3-5 years Customer Service experience

Required Skills:
• Represent Client in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Ability to lead and participate within self-motivated work teams.
• Ability to grow within organization.
• Proficiency with computer programs such as Microsoft Office
• Excellent typing and keyboarding skills
• Math skills to handle US and metric conversions

Desired Skills:
• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse, fast paced environment

Soft Skills (Communication/Team/Leadership):
• Strong/effective interpersonal skills
• Team oriented
• Desire to deliver outstanding customer experience

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