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Systems Analyst

Integrated Resources, Inc The Bronx, NY (Onsite) Full-Time



Due to the amount of work required to support end user devices and provide timely resolution to incidents and requests additional staffing is required.

The workload exceeds the capacity of the current staff to maintain the existing incidents, service request, other projects and also deployment across multiple facilities in quick succession



Under the direction of the Director or Manager of End User Innovations, the Systems Analyst, Deployment Lead is responsible for leading end user device deployment across all the facilities, ensuring configuration standards are met in alignment with of mission critical goal of providing service excellence in patient care.

General tasks and responsibilities will include:

Lead technician for the deployment technicians

Assist with the creation and maintaining of the deployment schedule and timeline for end user device deployment

Oversee the deployment technicians and ensure they are performing their functions promptly, accurately and completing all required documents

Create and maintain deployment status reports

Unbox, assemble, configure and deploy end user devices throughout the System

Troubleshoot end user devices including but not limited to macOS, iOS, iPadOS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues

Required to travel to the various facilities within the five boroughs to deploy Apple devices and provide onsite support as needed during the deployment phase

Where and when restoration activities are beyond the Product, escalate within the End User Innovations team to have the issue resolved

Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations

Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory

Accurately and promptly record deployment checklist, documentation, release forms, asset information work logs and other deployment activities in the appropriate system with the date, time and activities summaries

Maintains, follows, and consistently demonstrates a general knowledge of EITS guidelines, processes, practices, and procedures

Provide friendly customer service to end-users and for the project implementations

Prepared and willing to do any other reasonable instruction or task on time and correctly

Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures

Adhering to attendance and timesheet policy standards


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Job Snapshot

Employee Type

Full-Time

Location

The Bronx, NY (Onsite)

Job Type

Information Technology

Experience

Not Specified

Date Posted

03/27/2024

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