Business System Analyst in San Diego, CA at Integrated Resources, Inc

Date Posted: 5/9/2021

Job Snapshot

Job Description

JOB TITLE: Analyst, Business Systems - Global Customer Support

Function: Shared Services
Family: Business Systems Analysis

May only be 3 months but could be longer.

Remote right now but would most likely want this Analyst in the office 2-3 days a week once we are back. Local candidate only, must note location on resume
Bill rate max ***
Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p
Interviews phone & video
3 must haves on the resumes. Communication/Listening, SAP business analysis experience, Attention to Detail. Willing to learn and ok with changing priorities (flexible).

Please upload RTR

Job Overview
Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems. This role focuses on learning how associates and customers interact with Client systems to sell, install, and provide ongoing support. Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role. In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions. This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager.
Day to day
This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting Client user environments. You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments. Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role. You will be a part of our agile delivery team releasing monthly enhancements to associates and customers. Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves.
Must have experience
Excellent analytical & communications skills
Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals
Ability to prioritize and manage multiple projects and tasks. Well organized and proactive
Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc.
Bachelors Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelors degree can substitute for 3 years related experience)
Experience working in complex enterprise software environment
Experience working with diverse teams to gather system requirements
Nice to have experience
Agile methodology environments
Working SAP and Salesforce systems
Agile-Scrum and/or Project Management certifications
Working in global healthcare or similar fields
Salesforce admin certification