Business Analyst I in Irvine, CA at Integrated Resources, Inc

Date Posted: 6/19/2020

Job Snapshot

Job Description

Description:

The Customer Support Analyst will support the customer service analysis and field inventory programs for assigned CSS Companies. This individual will demonstrate detailed understanding of the business in support of commercial objectives and programing; exhibiting business analysis skills to define, document, and drive efficiencies in business processes and supporting systems. This individual demonstrates the following behaviors in their role: functions independently on a day-to-day basis; proactively seeks resolution of problems; assumes leadership roles on teams and projects within and cross departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for analysis of customer service and field inventory programs and processes
Performs review trunk stock orders for program compliance, prior to releasing for order processing
Supports periodic inventory counts and processes reconciliation activities, including research, analysis, problem solving, and corrective activities for identified discrepancies
Supports customer master data management inquiries and requests
Develops reports and performs analysis to ensure company assets are reported on and accounted for, perform trend analysis as needed
Research, troubleshoot and solve problems of broad complexity. Must have the ability to make recommendations while understanding the impact of actions, processes and problems across the department, and organization.
Analyze, evaluate and integrate business processes and procedures; apply creative thinking in the use of case management systems and development of business processes; write logical, comprehensive, concise reports and correspondence; communicate effectively orally and in writing to management and team members.
Engages in projects to design and deploy new business processes and technology solutions, including requirements, design, testing, and implementation
Develops, writes, and updates new and existing standard procedures and work instructions
Participates in and contribute to routine Continuous Process Improvement initiatives
Partner with multiple cross functional teams to enhance systems and processes
Perform monthly and quarterly SOX audit testing, verifying compliance to customer support policies
Support onboarding and offboarding for contact center agents, including systems access
Support development and delivery of ad hoc reporting requests
Support ongoing development and implementation of Commercial deployment strategies
Responsible for communicating business related issues or opportunities to next management level
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Performs other duties assigned and can take on additional projects as required.

REQUIRED EDUCATION/TRAINING and/or EXPERIENCE:

Bachelor's Degree in Business, Finance, Sales & Marketing, Contracting or related field.
3+ years of progressive experience in Customer Service / Sales Support / Field Inventory (trunk stock) Management preferably in the medical device industry or an FDA regulated industry.
Prior exposure to various functions of corporate organization highly desired (i.e. Quality, Health Care Compliance, Distribution Services, R&D, Finance, Supply Chain, Operations, and Regulatory).
Very strong computer skills and knowledge of various programs such as JDE, SAP or equivalent ERP system, Salesforce.com or equivalent CRM solution is preferred.
Advanced experience with MS Office (MS Excel, MS Word) is required.
An understanding of healthcare environment is highly preferred.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES and CERTIFICATIONS/LICENSES:

ERP strongly experience preferred
Salesforce.com strongly experience preferred
Strong analytical skills
Strong Excel, Word experience
Strong problem solving skills
Knowledge of order management, customer service processes preferred
Knowledge of field inventory (trunk stock) management desired
Ability to develop, create, run reports and perform trend analysis as needed
Skills in process improvement
Skills in drafting/updating SOPs and work instructions, understanding of Document Control and Change Order management
Experience writing User Accepted Testing documents preferred

ADDITIONAL POSITION REQUIREMENTS

The work environment is a normal office setting. Domestic travel is estimated at less than 10%. The physical demands described here are representative of those an employee encounters to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, listen, sit and stand. The employee must be able to lift or move up to 25 pounds. The employee must have the ability to operate a phone, computer and fax machine.