Customer Service Coordinator III

Job Title: Customer Service Coordinator III
Job Location: Charlotte, NC 28216

Hours of work/work schedule/flex-time: Day-shift with willingness to expand work schedule during periods of increased request activity or special projects

Job Description:
Day to Day Responsibilities:

• Interact with Sales, Marketing, Business Operations, Pricing, Engineering, and/or other departments as required to complete customer requests. Communicate and drive deadlines for receipt of inputs.
• Assemble all information into a quality document for submission to the customer. Ensure all points are clear and concise to prevent confusion or misinterpretation of quote or contract.
• Ensure all RFQ deadlines and requirements are met to maximize Client’s likelihood of being awarded the opportunity.
• Awareness and ability to identify and prevent channel/market conflicts when processing RFQs.
• Process extensions and/or revisions for quotes and contracts within established guidelines.
• Participate on cross-functional teams to ensure workflows for formal quotations and contracts are optimized.
• Ability to effectively work with Sales teams, Customer Care, ES and PLM organizations.
• Create and maintain Vendavo contractual documents for major customers.

Required Skills:

• Four-year degree preferred.
• Self-motivated with a proven ability to work under varying deadlines on multiple project proposals.
• Excellent verbal, written and interpersonal skills to communicate effectively with external and internal customers.
• Demonstrated attention to detail with a track record of providing error-free work.
• Ability to work in a self-directed team environment.
• Proficiency with Windows and MS Office Suite required. proficiency in Excel a plus.
• Basic knowledge/understanding of Client Optical Communications’ customers, markets and pricing.
• Demonstrated flexibility and willingness to face new challenges and opportunities.
• Display an enthusiastic desire and openness to adopt new processes, tools and procedures.