Member Services Representative

Job Title: Member Services Representative
Location: Remote (MUST live in Oklahoma, but 100% remote)
Duration: 4-5 Moths (Contract to hire)

Job Decription:

• Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, etc. in a high volume, fast paced, call center environment.
• Working with our new member clients to determine eligibility and perform various enrollment activities. Interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. Reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.

Required Experience:

• MUST live in Oklahoma, but 100% remote
• At least 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment.
• Comfortable in both team player and team lead roles.
• Dependable/Responsible/Accountable.
• Excellent spoken and written communication skills.
• Capable of managing through transition, while fostering a positive team environment.
• Confident in decision making ability within strict timelines.
• Exceptional prioritization and organizational skills.
• Acts with integrity and uses sound judgment in dealing with confidential information

Required Education:
High school diploma or GED required, Bachelors Degree in Business Administration, Marketing, Finance or similar field preferred and have 2+ years of relevant work experience.