Billing Specialist I

Develop a deep understanding of Specialty processes and how customer service impacts a patient s journey from order to reimbursement.

Assist patients in navigating complex billing and reimbursement processes to ensure timely resolution.

Build trust with patients through meaningful and empathetic conversations.

Manage difficult or emotional situations with professionalism, urgency, and care.

Accurately document all patient interactions in the Revenue Cycle system.

Review, follow up, and resolve patient concerns in a timely manner.

Collect and assess patient information to determine eligibility for payment plans.

Meet call center performance metrics, including call volume and quality standards.

Maintain an outgoing, professional, and caring presence on all calls.

Minimum 6 months of experience in healthcare billing, reimbursement, collections, and/or infusion services.

At least 1 year of experience using Microsoft Word, Outlook, and Excel.

Strong written and verbal communication skills.

Ability to work both independently and within a team.

Demonstrated empathy and ability to provide emotional support to patients.

Flexible availability to work 8-hour shifts between 8:00 AM 8:00 PM EST (Monday Friday); shifts assigned after training based on business needs.

1 year of experience in healthcare billing, reimbursement, collections, and/or infusion services.

1 year of experience in pharmacy billing and reimbursement.

High school diploma or GED (required).

Training: Monday Friday, 9:00 AM 5:30 PM EST, for 3 weeks.

Post-training: Monday Friday, 8:00 AM 8:00 PM EST (8-hour shifts assigned).